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Reviews of Ice Dam Guys®

Call us at 1-800-ICE-DAMS if you have an ice dam on your roof and want to end the leaking.
We are properly licensed, bonded, and insured.

You’re smart to do your research on ice dam removal companies. Too many homeowners just wing it and hire a company that compounds their misery.

Some ice dam removal providers do an excellent job. But for each experienced and honest company there are 50 hacks – including many out-of-work contractors, opportunistic boneheads, and the occasional ex-con. They promise great work for few dollars, but often stick you with a higher-than-expected bill, a sloppy job, or a damaged roof (or all three).

Ice Dam Guys® is the best-rated ice dam removal company in the US.  (We’ve also been the top-rated Twin Cities ice dam removal company for many years.)  But please don’t take our word for it; we hope you’ll take a few minutes to read reviews our customers have written.  Just search for “Ice Dam Guys” or “Ice Dam Guys reviews.”  Or you can visit review sites like Google Maps, Yelp, Angie’s List, BBB, Facebook, Houzz, and many more (like Thumbtack,  YP, and Foursquare).

We can’t control what customers write on those sites.  You’ll get their unvarnished opinions on how we did.  By reading our reviews at the sources, you’ll draw your own conclusions about us.

Just the same, below is a small handful of recent reviews that we think show what customers love about Ice Dam Guys® and what you can expect of us.

 

“You Don’t Want to Go Cheap”

“I have never had ice dams before, so when I came downstairs in the morning and had water coming in through a bay window under an overhang I knew I needed help. One call to Ice Dam Guys at 6am, I had Matt onsite within 2 hours. Matt did a great job clearing the ice and kept me updated on progress so I could make informed decision on how much I was going to spend. I wouldn’t say it’s cheap, but if you need the work done you don’t want to go cheap. You want Ice Dam Guys and if you’re lucky you’ll get Matt. Great service.”

Dave Kleiner
(read review on Google Maps)

“Saved Us from Any Big Damage”

“We had a particularly tough job, but Ice Dam Guys and Jake handled it thoroughly, as quickly as possible, and for a reasonable price. I was particularly impressed by how Jake took the time out of the job to teach me how to look for signs of ice damage in the future. They scheduled us the same day as my request – just a couple days before another rain/snow/ice storm. It really saved us from any big damage.”

Brooks Doherty
(read review on Google Maps)

“Expensive, But Likely Saved Us a Lot More”

“We own a mountain cabin with a metal roof and, in six years of ownership, had no issues with leaking of any kind until 2019. After a particularly hard winter, we had a waterfall rolling down the inside of our dining room walls. I was changing towels out once an hour and they were sopping wet. Our contractor and our property manager told us there was nothing we could do and we’d have to wait it out until spring when everything thawed. How in the world was that going to work when no one lives there full time? How much water damage would we have to incur? I got online and found the Ice Dam Guys. I was so nervous to call a company out of the blue and that was offering a procedure neither of my native Utah advisers had ever heard of. My husband and I decided we had to try. That was absolutely the right call. Ty was great. He worked so hard and long removing an ice dam that was about 1.5′ tall. It had gotten so big that it was pushing up the seam of the roof on the dormer window thus allowing the melting water to come inside. He even took pictures for us so we could see the damage he was finding and, because we couldn’t see the area of the roof that was affected, took a picture upon completion (see attached). It took longer than expected and he was very kind in working with us to keep the actual cost as close to the estimate as possible. Following the removal of the ice dam, there has been no more leaking, even through the melting snow in the spring. It was expensive to have the ice dam removed, but likely saved us a lot more in terms of water damage and those expenses.”

Dana Spencer
(read review on Google Maps)

“All the Typical Home Remedies Had Failed”

“The Ice Dam Guys are straight shooters. If you suddenly find yourself stuck with the ice dam problem…as we did…you can”t get a more conscientious and attentive service than The Ice Dam Guys. The technician they sent to us, Kanin, was efficient, courteous, conscientious and a no-nonsense worker. When water started pouring in through the living room ceiling because of ice damming on the roof, we were faced with getting the problem resolved or suffering significant water damage to the house. There was no way we could deal with it on our own. All the typical home remedies had failed simply because the problem was overwhelming. I won’t sugar coat it…this is an expensive and time consuming process. But the Ice Dam Guys are absolutely concerned about your property and making sure there’s no collateral damage to their method. The peace of mind was worth it. Now we can address the root causes of the problem over the summer and hopefully it won’t be an issue in the future.”

Gordon Smuder
(read review on Google Maps)

“Easy to Work with Despite Horrid Weather”

“My experience with them was great. It was a desperate 6 a.m. phone call on a very cold snowy Sunday. By 8 a.m. Virgil was at my house ready to work with a great big smile on his face. He asked me about my problem areas and immediately went to work. Virgil followed all of my instructions and was extremely pleasant and easy to work with despite the horrid weather. I would recommend Ice Dam Guys to anyone.”

“We’d Been Egged”

“I did not call this company about an ice dam, but rather about the vandalization done to my home. I have a two story home and it was egged from top to bottom … soffits, windows, siding, porch, sidewalk, etc. No one does pressure washing in winter, but someone suggested I try ice dam removal companies, and my insurance company found this company. They were called and they called back immediately. After a conference call, we determined that the work would be done during the warm spell when it was above freezing. Their technician, Gary, arrived right on time and we discussed what needed to be done. Gary did an amazing job of cleaning my house. He even went above and above to ensure that the whole front of the house looked the same by cleaning the whole thing. After that, Mike, who came to take pictures showed me where the shut off valve was for the outside spigots, and bled the lines. I am so grateful for their attention to detail and the extra help they gave me. I would recommend this company to anyone that needs attention to their home for any reason. The good news is that my siding and windows were not damaged, which was huge for me.”

Joyce Rother
(read review on Google Maps)

“The Most Upfront with Costs”

“Ice Dam Guys were the only company that seemed to provide true emergency service, I received a call back well within what they set as a guideline for returning messages. I also found them to be the most upfront with costs, minimum hours, and how time was broken out on their work. Removal is not cheap so this approach was greatly appreciated. Andy was at our home within 24 hours and did a fantastic job. We had leaks starting in three rooms which all stopped after he was done with the job. He kept me updated with his progress and what he could actually get done in the time scheduled. Once completed Andy took a bit of time to try and understand why we had ice dams and provided some future recommendations on how to hopefully avoid in future winters. I would recommend Ice Dam Guys and Andy to anyone who had this problem, great work and service.”

Michael Krueger
(read review on Google Maps)

“Made a Very Stressful Experience As Smooth As It Could Possibly Be”

“Like many other people this winter, we had an ice dam emergency where we had water starting to come into the house. Ice Dam Guys made a very stressful experience as smooth as it could possibly be. We called Ice Dam Guy’s emergency number at night, and Anthony, one of their technicians, came out the next morning. Not only did Anthony do an excellent job steaming and removing the ice dam, but he was very clear about making sure I knew how long the process was taking and letting me decide how long I wanted him to work for over the originally stated window. While ice dam removal is certainly not cheap, especially in an emergency situation, I was very satisfied with the quality of the work and would use Ice Dam Guys again in the future.”

Jeffrey Booker
(read review on Google Maps)

“Received a Callback within Minutes”

“Just had a great experience with this group! I discovered a small leak in my home due to an ice dam late on Sunday night. I did my research and decided to call Ice Dam Guys due to their overwhelming positive reviews. I called early Monday morning, left a voicemail, and received a call back about scheduling within minutes! They even scheduled me for just a couple hours later that day. Anthony Manning was my technician and he did an excellent job. We chatted about the problem areas and came up with a plan. It was bitterly cold and he was efficient and thorough. I would definitely use them again!”

Brianna Mahoney
(read review on Google Maps)

“Took Less Than the 2-Hour Minimum”

“We had water dripping in our attic and called the Ice Dam Guys for an assessment. Scheduling was easy and the technician, Gary, arrived on time. He quickly got on the roof and determined where the ice backup was pushing water. Since clearing the problem dam took less than the 2 hour minimum trip charge, we agreed he could use the remaining time to clear additional snow and ice from the roof. He completed the work, cleaned up, and departed. I was completely satisfied with this service.”

David Eccher
(read review on Google Maps)

“Worked Non-Stop and Kept Me Informed”

“This winter has been the one of the worst for snow, ice and freeze thaw cycles in MT (2017/18). For the first time in 22 years living here we were beginning to experience the effects of severe ice buildup in the gutters as well as 15″ of snow on the roof melting during the day and refreezing at night. Knowing that if we didn’t get the problem quickly mitigated we would likely experience severe interior water damage, The Ice Dam Guys were contacted in the afternoon and had Larry and a helper in our driveway the next morning along with the necessary equipment. They worked pretty much non-stop for over 4 hours clearing snow and ice as well as documenting the issues for insurance purposes. Larry as well as his helper worked in a safe and professional manner and kept me well informed of progress. When I needed the photos taken by Larry as well as some additional detail on the invoice for insurance, Jay in your MN office was helpful and very prompt in providing it. Hope to not go thru this again, but if faced with the same situation, would call on The Ice Dam guys for help.”

“Rescuing Me from Potential Water Disaster”

“Nick from Ice Dam Guys was great! Professional, Orderly and Methodical (i had 12+ inches of ice dams on my eves). I called them at 9:30pm the night before and they were at my home by 10am the next day rescuing me from potential water disaster. Very happy with their response time and it wasn’t “Highway Robbery” like the horror stories I’ve seen on the news for other companies. Honest company and crew. Nick was friendly and explained to me what he was going to be doing. I will use them again when a MN Winter hits us over the head with an ice block again.”

Jeff Gustafson
(read review on Google Maps)

“We Had to Do Something”

“Ty was amazing. For the first time this past winter we had perpetual ice dams that looked like upside down icebergs. We knew we had to do something, and after reading several positive reviews of Ice Dam Guys, and specifically Ty, on our local community helper site, I believed this was the company we needed to call and I am so glad I did. Ty not only spent hours and hours cleaning the feet upon feet of snow off our roof, he then spent time taking pictures to show us where some of our shingles were damaged as well as explaining future prevention ideas. I can’t say enough good things about how easy Ty was to work with, how nice and courteous he is, and what a hard worker he is…he cares about doing the best job possible to achieve the best outcome for his customer.”

Elizabeth Fellows
(read review on Google Maps)

“Painless from Start to Finish”

“I called the ice dam guys when we started getting water in our kitchen. I left a message and they called me within a few hours. They dispatched Alex a day later. Alex shoveled our roof off and worked on our bad dam issue and cleared the other gutters. He kept us in the loop the whole time and worked in the dark to finish the job. He also gave us pointers to help stop the dam from reoccurring. This was easy and painless from start to finish. I highly recommend them.”

Amanda Slowik
(read review on Google Maps)

“Expertise and Grit”

“I had water leaking in my house on a Saturday morning at 9:30AM. The Ice Dam guys were there by 12:30p and did my whole roof. Matt was my service provider and was friendly and also a HUGE trooper through the MN rain/sleet/snow that happened that day. He was out there for 8hrs straight – no stopping! It’s definitely expensive, but worth it for a job I would never be able to accomplish with remotely the same expertise and grit. Thanks Ice Dam guys!

“Charming Workhorse”

“Should I need this service again in the future (please, no) I will call upon the Ice Dam Guys. Kanin was a charming workhorse and gave good advice, keeping me from worrying & spending money on minor areas of concern.”

Anthony Paul
(read review on Google Maps)

“Saved Our Roof”

“Jay saved our roof and kept us from fighting water leaking into our home. There was not one piece of ice or snow left on the roof when Jay was finished! We will certainly use Ice Dam Guys’ services again if we have another bad winter like the one in 2018-19.”

Anita Kolman
(read review on Google Maps)

“Attention to Safety”

“I’ve been in this house for 41 years and never had an ice dam issue. So, when it came to looking for a company to address the problem, I found IDG. I baulked at the cost, but weighed it against the cost of the potential damage, and made the call. They had an opening that day and Kyle showed up on time, explained what he was going to do and what he needed and went to work. The first thing I noted about Kyle was attention to safety in setting up for the job. He was conscientious in his preparation and set up, as well as throughout the project. The work added up to more than the time I had contracted for, but we negotiated an extension and Kyle proceeded to continue working. I was impressed with his professionalism, and would have him back should the need ever arise.”

Bill Kirchgessner
(read review on Google Maps)

“Pricing Is Very Reasonable & Transparent”

“We had 2 separate services over the winter – both times amidst an active leak in our roof and a need for urgent ice removal. Brett & Tony came out rapidly (same day) and were able to comprehensively clear all ice from the area in need of mitigation, as well as additional snow/ice from the remainder of the roof. Pricing is very reasonable & transparent – hourly rates but the techs certainly work with a sense of hustle. Would recommend them for either emergency services or routine preventative ice clearing.”

Ryan McNamee
(read review on Google Maps)

“Quick…Within an Hour”

“I called Ice Dam Guys this morning to remove snow and ice off my roof. They were very quick to respond and within an hour, Ted , the service person, was at my door and ready to tackle the job. He conducted an initial inspection and showed me photos with the estimate. He also called while he was on the roof to give me updates on his progress. Ted was very courteous, efficient and knowledgeable. I highly recommend Ice Dam Guys.”

Ruth Stanoch
(read review on Google Maps)

“We Had No Clue”

“Larry came out quickly and was so thorough with our ice dams. We had no clue how bad they were (just thought they were some big icicles) so we are so glad he came before we had any water damage which would have been extremely expensive in the long-run! Thank you thank you!”

Tori Soderberg
(read review on Google Maps)

“It Wasn’t Cheap But We Can Sleep So Much Better”

“We had several severe ice dams in St. Paul, MN that needed serious professional help! It wasn’t disclosed to us that the previous owners had significant water damage from ice dams so of course we wanted to act fast when we heard that news. Ice Dam Guys was so prompt and professional in answering our questions and had someone out to our house in less than 12 hours! Tim H. was so great to work with! He explained the process and was realistic in how severe our dams were and how much work it required. It wasn’t cheap but we can sleep so much better knowing we won’t wake up to a flooded house. Thank you Tim H. for making the process so smooth, you were great!”

Meghan Peterson
(read review on Google Maps)

“Ice Dam Epidemic”

“I hired Ice Dam Guys in February 2019. They were responsive and quick to schedule the work — even in the middle of an ice dam epidemic in the Twin Cities. Brett came out and did good work. The equipment (truck with steam machine) looked new and high quality. It’s not a cheap service, but when you need it, Ice Dam Guys is a good choice.”

Bob Ingrassia
(read review on Google Maps)

“Went More Smoothly Than I Thought Possible”

“Ice Dam Guys did an awesome job with our ice dams this winter. This was a particularly rough winter in Minnesota for Ice Dams, and Jay (the owner) was professional and timely even while under a flood of service requests. Our 1902 house has a high-pitched three story roof, so this was no small task to get a professional out there with the right equipment and training to do the job. Thankfully, Jake did an amazing job. Jake was down to earth, professional, and did what he could with what little daylight we had left on a Friday service call. He was able to get the most serious areas that night, and then agreed to come over at first light on a Saturday to finish the job. The entire job went more smoothly than I thought possible, and several of our neighbors asked us who we used to help out their own issues. Without hesitation, I would recommend Ice Dam Guys and Jake for any job.”

Scott Schwantes
(read review on Google Maps)

As we mentioned, those are but a few reviews of hundreds.  To see more reviews, just search for “Ice Dam Guys” or “Ice Dam Guys reviews,” or visit specific online review sites: Google Maps, Yelp, Angie’s List, BBB, Facebook, Houzz, etc.

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